Delivery & Returns - Zestio
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Delivery & Returns

Delivery
Orders will be sent within four business days, however we endeavour to send within 48 hours after payment is received.

 

  • Cost of postage is $8.00 Flat Rate throughout Australia
  • International shipping is $15.00

 

International orders are welcome, however the shipping fee will be charged relevant to the purchase and country. Inquiries on rates can be made by contacting Zestio prior to your purchase. info@zestio.com.au

Warranty and Returns Policy

In relation to the supply of consumer goods, the Australian Consumer Law provides certain statutory guarantees that cannot be excluded. Where the Australian Consumer Law applies, you will be entitled to the benefit of these statutory guarantees notwithstanding anything to the contrary in these Terms and Conditions.

 

Where the relevant supply is not to a consumer within the meaning of the Australian Consumer Law, we hereby limit our liability in respect of such supply to the replacement of the relevant goods or refund of the purchase price paid in respect of the relevant goods.

 

In respect of all products, we strongly recommend that you read and follow all instructional material supplied with the product. As with all food-related products, we strongly recommend that you adopt good food safety and hygiene habits.

 

We request that you contact us prior to returning any goods.

 

All returns must be accompanied by proof of purchase, any return authorisation codes we provide to you and a description of the reason for return (if not already provided). For hygiene reasons, all products must be cleaned prior to return.

 

Upon receipt of the returned product, we will examine them and contact you to offer a refund, store credit or replacement of the product, subject to the following paragraphs. Any such refund, store credit or replacement product, will not be issued or dispatched prior to receipt of the returned product.

 

We reserve the right to refuse return requests due to change of mind or where damage to the product in our opinion arises from abnormal use of the product or use contrary to the supplied instructional material.

 

Any store credits issued may be used for subsequent purchases in our online store. Unless otherwise stated, store credits will expire 6 calendar months after the date of issue.

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