Terms & Conditions
These Terms and Conditions apply to your use of this website, including any purchases made in the online store.
We respect your privacy. We will not disclose Personal Information you provide to us to third parties without your prior consent, except where we are compelled by law or otherwise permitted under the Privacy Act 1988 (Cth) to do so. We will undertake reasonable measures to safeguard your personal information against unauthorised use or disclosure.
In respect of online purchases or feedback forms, you will be required to complete all fields marked as “required”. We will use such information in order to process your order or feedback. You also consent that we may retain this information for product returns, internal market analysis and product development purposes.
Where you agree to sign-up for a newsletter or other marketing content, you consent that we may retain and use your email address or other contact details for the purpose of providing you with that service. You consent that we may provide such information to a third party for the purpose of that third party providing the service on our behalf.
Should you wish to cancel or unsubscribe from any marketing services, you may do so at any time by following the “unsubscribe” process provided in the relevant communication or by contacting us. Where you provide us with feedback via our website feedback forms, unless indicated to the contrary on the feedback form, you consent that we may use your feedback as a testimonial or for other marketing and promotional purposes. Where we publish your feedback, you consent that we may attribute your first name and location to such feedback.
2. Ordering, Payments and Shipping Policy
Product images are for illustration purposes only and the actual product may vary in appearance from such images. Unless otherwise stated, optional accessories are not included but may be purchased separately where available.
We will not dispatch goods until we receive clearance of payment in full by an accepted payment method. Accepted payment methods will be as specified in the store checkout process from time to time.
We reserve the right to decline any order for goods in excess of reasonable quantities for personal use or where there is insufficient stock available to meet the order within a reasonable time. In such circumstances, we will contact you to amend your order or offer a refund of the purchase price paid. All products supplied by us are intended for personal use only. For commercial use or bulk supply, please contact us to discuss your requirements.
Any promotional, discount and special offers are issued subject to additional terms and conditions specified in connection with such offers. We reserve the right to decline or cancel any offers used other than in accordance with their respective terms and conditions.
We reserve the right to cancel any order for goods where payment is not received within 5 business days after the date of the order, where payment is cancelled or dishonoured, or where insufficient information is supplied by you to complete the order.
Goods will be shipped via the postal or courier service selected during the store checkout process, subject to availability. Unless insurance is stated as included in the order, all goods will be at your risk from time of dispatch.
From time to time orders may be delayed by circumstances outside our control, such as product shortages due to high demand, outages or delays in third party services. In such circumstances, we will endeavour to contact you to advise of the anticipated delay. You may cancel any order affected by such delay with a full refund of the purchase price paid.
Orders may not be cancelled once shipped.
It is your responsibility to ensure that shipping details supplied are correct. We cannot accept responsibility for delayed delivery, lost or misdirected shipments arising from your provision of inaccurate or incomplete shipping details.
3. Warranty and Returns Policy
In relation to the supply of consumer goods, the Australian Consumer Law provides certain statutory guarantees that cannot be excluded. Where the Australian Consumer Law applies, you will be entitled to the benefit of these statutory guarantees notwithstanding anything to the contrary in these Terms and Conditions.
Where the relevant supply is not to a consumer within the meaning of the Australian Consumer Law, we hereby limit our liability in respect of such supply to the replacement of the relevant goods or refund of the purchase price paid in respect of the relevant goods.
In respect of all products, we strongly recommend that you read and follow all instructional material supplied with the product. As with all food-related products, we strongly recommend that you adopt good food safety and hygiene habits.
We request that you contact us prior to returning any goods.
All returns must be accompanied by proof of purchase, any return authorisation codes we provide to you and a description of the reason for return (if not already provided). For hygiene reasons, all products must be cleaned prior to return.
Upon receipt of the returned product, we will examine them and contact you to offer a refund, store credit or replacement of the product, subject to the following paragraphs. Any such refund, store credit or replacement product, will not be issued or dispatched prior to receipt of the returned product.
We reserve the right to refuse return requests due to change of mind or where damage to the product in our opinion arises from abnormal use of the product or use contrary to the supplied instructional material.
Any store credits issued may be used for subsequent purchases in our online store. Unless otherwise stated, store credits will expire 6 calendar months after the date of issue.
4. Errors and Omissions
Whilst we take care to ensure that product information and pricing is correctly stated, from time to time errors or omissions may occur.
We reserve the right to cancel any orders placed for goods where such goods are incorrectly described or priced. If we decide to effect such cancellation, we will contact you to arrange a replacement order or refund to you any money paid by you in respect of such orders.
We reserve the right to modify the content of this website at any time without notice for the purpose of correcting any such error.
5. Currency and Goods and Services Tax (GST)
Unless stated otherwise, all prices stated on this website are in Australian Dollars (AUD) and are inclusive of applicable Australian Goods and Services Tax (GST).
The laws of the State of Queensland, Australia, will govern the construction and interpretation of these Terms and Conditions. You hereby agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland in relation to any dispute arising under these Terms and Conditions.
ZESTIO™ is a trade mark of K.Caton trading as Zestio (ABN 76 321 252 004), PO Box 27, Marlborough, QLD 4705. Email: ###. Ph: +61 ###.